Castlery · Snapshot 2026-10-31 · Source: https://www.castlery.com/us/sales-and-refunds
“30-day return policy: return requests can only be made within 30 days of the date the item was received (Castlery Sales and Refunds, last updated Sep 10, 2026).”
“20% restocking fee per returned item, deducted from the refund. Items must be in as-new condition and returned in original packaging; a $50 repackaging fee per item applies without it. Shipping fees and Room of Choice / White Glove service fees are not refunded. Clearance, Final Sale, Display, and Customized items cannot be returned or cancelled. Refunds commence within 7 business days after returned items are received at Castlery's warehouse.”
“The Sales and Refunds page covers optional Guardsman Furniture Protection Plans and states no manufacturer warranty duration. Castlery's own collection FAQ states sofas carry a limited warranty against manufacturing defects with duration varying by product, detailed on Castlery's product warranty page, which was not captured in this pass. Secondary summaries of that table conflict (3-year vs 10-year sofa frame term), so no warranty duration is recorded as verified.”
Change in published terms: First snapshot - no prior to diff.. This does not describe a change to an individual buyer’s contract.